We appreciate your questions and comments – please don’t hesitate to contact us.

 

What to do in the case of a question or comment?

 

In the case of questions or comments, you may:

  • Contact Customer Service: 514 PONT A25 (514 766-8225)
  • Watch the explanatory videos available on our website
  • Consult the FAQ section for useful information

 

If you prefer to contact us in writing, please complete the form below. On receipt of your email, an acknowledgement of receipt will be sent to you along with a reference number. You will promptly receive a response in writing.

 

Do you have a customer account?

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If you notice a mistake in your invoice, please contact the Customer Service Centre at 514 PONT A25 (514 766-8225). Your request will be reviewed by a Customer Service representative. In the case of inconsistencies in the invoice, the situation can be corrected immediately.

 

If this first verification confirms that the invoice is valid, you may request a further review by completing the Objection Form below. To ensure an efficient process, please complete all required fields, describe your objection and provide all relevant details.

 

An acknowledgement of receipt will be sent to you along with a reference number. You will subsequently receive a response in writing informing you of the result.

 

Reasons for disputing an invoice

 

The A25 Bridge provides its users with an efficient means of improving their travels. However, if you believe that the rate used in your invoice is incorrect, you may submit an objection for any of the following reasons:

 

  • Error in vehicle identification
  • At the time indicated on the invoice (date and time), your vehicle had been reported stolen to the police
  • Your electric vehicle is covered by the no-charge programme
  • An error occurred when recording the payment of your invoice in your customer account

 

Appealing a decision

 

If you are unsatisfied with the result of your objection, you can appeal the decision by submitting a complaint in writing or by mail.

 

Important
We remind our customers that the toll rates, administration fees and other charges are established in accordance with the Partnership Agreement between the Quebec Ministry of Transport and Concession A25, with the Act respecting transport infrastructure partnerships and with the Règlement concernant les infrastructures routières à péage exploitées en vertu d’une entente de partenariat public-privé. For more information on invoicing and obligations, we invite you to consult the applicable rate schedule in the Toll Rates section.

 

Do you have a customer account?

Are you the owner of the vehicle?

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We are sorry that you are unsatisfied with A25 Bridge services. It’s important for us to fully understand your complaint in order to try to resolve it.

 

How to submit a complaint?

 

As a first step, please contact Customer Service. A Customer Service representative will try to resolve the situation.

 

If you are still unsatisfied with the response or service, you can submit a complaint. Our review process ensures that your concern will be fully and independently assessed. Our evaluation will be based on a review of your request and on applicable legal provisions, including the Act respecting transport infrastructure partnerships and the Règlement concernant les infrastructures routières à péage exploitées en vertu d’une entente de partenariat public-privé.

 

To submit a complaint, please complete the form below. On receipt of your complaint, an acknowledgement of receipt will be sent to you along with a reference number. We may subsequently contact you by telephone to review your situation. A response will be promptly sent to you in writing once your complaint is processed.

Do you have a customer account?

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Fields marked with * are required

Contact us

6801 Lévesque Blvd. East
Laval, Quebec H7A 0E1

9 a.m. to 5:30 p.m., Monday to Friday
Except holidays

9 a.m. to 5:30 p.m., Monday to Friday
Except holidays

(514 766-8225)
1-855-766-8225 – Toll-free