Contact us

If you notice a mistake in your invoice, please contact the Customer Service Centre at 514 PONT A25 (514 766-8225). Your request will be reviewed by a Customer Service representative. In the case of inconsistencies in the invoice, the situation can be corrected immediately.

If this first verification confirms that the invoice is valid, you may request a further review by completing the Objection Form below. To ensure an efficient process, please complete all required fields, describe your objection and provide all relevant details.

An acknowledgement of receipt will be sent to you along with a reference number. You will subsequently receive a response in writing informing you of the result.

Reasons for disputing an invoice

The A25 Bridge provides its users with an efficient means of improving their travels. However, if you believe that the rate used in your invoice is incorrect, you may submit an objection for any of the following reasons:

• Error in vehicle identification
• At the time indicated on the invoice (date and time), your vehicle had been reported stolen to the police
• An error occurred when recording the payment of your invoice in your customer account

Appealing a decision

If you are unsatisfied with the result of your objection, you can appeal the decision by submitting a complaint in writing or by mail.

Important
We remind our customers that the toll rates, administration fees and other charges are established in accordance with the Partnership Agreement between the Quebec Ministry of Transport and Concession A25, with the Act respecting transport infrastructure partnerships and with the Règlement concernant les infrastructures routières à péage exploitées en vertu d’une entente de partenariat public-privé. For more information on invoicing and obligations, we invite you to consult the applicable rate schedule in the Toll Rates section.